Primary Purpose:
The Client Systems Administrator is responsible for ensuring the smooth operation, maintenance, and optimization of client-facing IT systems. This role includes providing technical support, managing hardware and software installations, troubleshooting issues, and maintaining network security. The ideal candidate is a problem solver with excellent communication skills who can effectively manage client interactions and IT infrastructure.
Qualifications:
Education/Certification:
Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
Applicant should possess experience managing clients in an enterprise environment. Applicant should have a working knowledge of Windows OS, Macintosh OS, Active Directory, Software Packaging, MS Office, and Intune. Applicant should have experience working with Microsoft System Center and JAMF Client management systems. A degree in a computer-related field is a plus. Experience working in public schools a plus.
Special Knowledge/Skills:
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
- Proficiency with Windows, macOS, and Chrome operating systems.
- Experience with Active Directory, Office 365, and Google Admin Console.
- Experience with software packaging, imaging and application extensions.
- Strong understanding of networking principles (TCP/IP, DNS, DHCP, VPNs).
- Familiarity with updating, patching, security frameworks and best practices.
- Excellent problem-solving and multitasking abilities.
- Strong communication and interpersonal skills to interact effectively with clients.
Experience:
Minimum of 3 years of experience in system administration or IT support roles.
Major Responsibilities and Duties:
Endpoint Management
- Oversee the installation and testing of systems, software, and identify resolutions to issues.
- Implement and maintain all system configurations and ensure that system maintenance is performed on 15,000+ client systems/.
- Oversee the installation and testing of client hardware, software, identify and resolve issues.
- Implement and maintain all system configurations and ensure that system maintenance is performed
Network Security
- Develop and oversee implementation and maintenance of security for all client systems.
- Ensure client systems are regularly updated and patches maintained.
- Assist with the development and implementation of a disaster recovery plan.
Technical Support
- Serve as liaison to software and hardware vendors to maintain appropriate product support.
- Consult with end users to identify need, analyze systems specifications, and correct related problems.
Other
- Identify and recommend the acquisition of software and hardware to meet the needs of the district.
- Compile, maintain, and file all reports, records, and other documents required.
- Comply with policies established by federal and state law and local board policy.
- Follow district safety protocols and emergency procedures.
Leadership Qualities
- Models a Commitment to Excellence by embracing a shared vision for the campus, utilizing innovative approaches to that align to the school vision, and influences others to achieve campus and district goals.
- Has the ability to Connect with All by building trust among peers, collaborates in a way that values varying perspectives, and communicates clearly with campus peers and administrators.
- Seeks opportunities to Invest in Growth by pursuing opportunities to learn, empowers teammates to grow and develop, and embraces reflective practices to encourage growth toward goal attainment.
Supervisory Responsibilities:
Assist in supervision of and provide technical expertise for field and network technicians.
Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; standard office equipment including personal computers and peripherals
Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders
Lifting: Regular moderate lifting and carrying (up to 44 pounds); occasional heavy lifting and carrying (45 pounds and over)
Environment: Work is performed in an office environment; frequent on-call and after-hours work; occasional districtwide travel; may be required to be on-call 24 hours a day.
Mental Demands: Work with frequent interruptions; emotional control under stress |